If you cannot launch Page Builder and you get an error that says something about your browser then the problem could be caused by several things that are listed below. .

  1. XP Is Blocking Pop-Ups! Windows XP automatically sets the Pop-Up Ad Blocker on. To set it off so Page Builder can run click on TOOLS > POP-UP BLOCKER > TURN OFF POP-UP BLOCKER.

  2. Norton Anti-Virus! Yep, Norton can cause you not be to able to open page builder. Check Norton's features to turn off pop-up blockers.

  3. Pop-Up Ad Blocker! Javascript code can cause "pop-up" ads whick is what the Ad Blocker programs stop. (Also see Zero Space In File Manager).

    There are two things you can do:

    1. Uninstall Google (or any Pop-Up Ad Blocker)

    2. Set the Pop-Up Ad Blocker to allow the pop-up from the launch page.

  4. Google Toolbar, which does include a pop-up ad blocker.

    NOTE: The Google Toolbar should not stop a link from opening a page in a new, blank window.

  5. Java is not installed. You may need to install Java from Sun Microsystems. See note below.

  6. AOL Users may find that their AOL browser is the problem. Try using IE (Internet Explorer) when you are logged into AOL rather than their browser.

  7. Read the following email that I received from GeoCities concerning this problem.

    Thank you for writing to Yahoo! Customer Support.

    Please try re-launching PageBuilder and see if that resolves the issue. It may be a temporary problem related to system updates or your ISP. It may also help to shutdown and restart your browser, and perhaps even your machine before you try again.

    If you are using Internet Explorer and are having problems launching PageBuilder, please try launching it on Netscape (version 4.0 or higher) or vice versa.

    If you are still having problems launching PageBuilder on Internet Explorer and/or Netscape, please go to the following URL:

    and download the Java plugin. This makes it possible for your computer (including Windows XP, Me, NT, 2000, 98, or 95) to run Java/Java applets.

    Then, try launching PageBuilder again to see if this resolves the issue.

    If this still does not help, please make sure that you have tried all our suggestions found under "Troubleshooting" at

    * PLEASE NOTE: If you have popup blocking software installed on your computer, you will not be able to launch PageBuilder unless you first disable the software.

    If, after trying all the tips found under "Troubleshooting," you are still having problems launching PageBuilder, please reply to this message with the following information so we can investigate the issue:

    1. Your Yahoo! ID
    2. The browsers you tried using as well as the version of the browser (e.g. "Internet Explorer 6.0")
    3. Your ISP (e.g. "AOL" or "MSN")
    4. The Operating System you are using (e.g. "Windows 98")
    5. The exact steps you took and any error messages that you receive.

    Thank you again for contacting Yahoo! Customer Care.


    Yahoo! Customer Care

Using IE (Internet Explorer with Service Pack 2) should not affect launching of Page Builder. But the IE with Service Pack 2 can, however, affect pages that use Active X code.

If all of the above fails to correct the launch problem then go to these pages: